Features, Details and FAQs
How can I get
started?
It’s simple. Read the consent form, then print out sign and return the
Authorization Form.
If you have business accounts with us we recommend that you call your
Business Banker directly or call at 1-800-980-9277 to discuss
customizing your account.
What is the cost for this service?
There will be no additional charges for this service, but we do recommend
you read the consent form for further details.
Can I sign up if I don’t currently
have Premier Online Banking?
Yes. You are not required to have our
Premier Online Banking in order to receive your information
electronically. However, don’t hesitate to contact us if you would like to
sign up for our Premier Online Banking at 800-980-9277 or
sign up online. For business account registration, please
contact your Business Banker directly.
Can I sign up if I am a business
customer?
Yes. You can sign up to receive this service, even as a business customer.
We do ask that you contact your Business Banker directly or call us at
800-980-9277 so we can assist you in customizing this product to meet your
needs. There will be some special considerations during your registration
that we are pleased to guide you through.
Will I still receive check images
for my account?
Yes. You will still continue to receive the check images plus you will now
have the added convenience of storing the images in your computer or
printing them for your files.
Will my information be safe?
Your information travels encrypted on the internet, and upon its arrival to
your computer, requires a password for opening. Your information is as safe
as your computer is. Be sure to keep your password a secret. Do not store it
or write it down where someone will have access to it. Your password will be
sent to you by mail upon registration, as a built-in security measure.
What type of software will I be
required to have?
The only requirement will be that you have Adobe Acrobat Reader version 6.0
or higher. Acrobat is free software for viewing and printing Adobe PDF
files. It is likely that Acrobat is already installed on your computer, but
if you find that you cannot open your documents, it is very easy to
download the software and install it.
How will I know you
have the right email?
The email address provided on your authorization will be sent a test email.
If the test email comes back returned we will notify you immediately by
phone. Once we have received your authorization and confirmed your email
account, your confidential password will be delivered to your mailing
address in 3 to 5 business days. If you do not receive your password, please
call us at 800-980-9277 to verify that we have received your sign-up
authorization.
Do I have to receive all 3 “e” services?
It is an all for one package, but remember it’s fast, easy, efficient and
electronic. Both eNotices and eAnnouncements will provide you information
that will help save you money and maximize your earnings.
